Privacy Policy

Introduction

Welcome to the website of George Zaky, Psy.D., LMHC, LLC ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services, including SMS messaging.

Information We Collect

We may collect the following types of information:

- Personal Information: Name, phone number, email address, and other contact details.

- Health Information: Information related to your mental health treatment, subject to HIPAA regulations.

- Usage Data: Information about how you use our website and services.

How We Use Your Information

We use your information for the following purposes:

- To provide and manage our services, including appointment reminders and updates via SMS.

- To communicate with you and respond to your inquiries.

- To improve our website and services.

- To comply with legal and regulatory requirements, including HIPAA.

Sharing Your Information

We do not sell your personal information and we don't share your information with third parties without your written consent or if it is required by law and consistent with HIPAA rules. SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We comply with HIPAA regulations to safeguard your health information.

Opt-Out/Unsubscribe

You may opt-out of receiving SMS messages by replying "STOP" to any message. You can also contact us at 772-249-2593 to unsubscribe from communications.

Consent Process for SMS Communications

During the initial phone call with the Person Served, whether initiated by us or the Person Served, we will verbally explain our SMS communication practices. This includes the types of messages they will receive, such as appointment reminders and updates, and the frequency of these messages.

We will clearly identify our practice as George Zaky, Psy.D., LMHC, LLC, and explain the purpose of the SMS messages, such as appointment reminders or important updates. The Person Served will be informed of the expected frequency of messages (e.g., 2-5 messages per month if not in total) and notified that standard message and data rates may apply.

After explaining the above details, we will ask the Person Served for their verbal consent to receive SMS messages. This consent will be documented in the Person Served's file, noting the date and time of consent and the staff member who obtained it.

The Person Served will be informed that they can opt-out at any time by replying "STOP" to any message. We will also provide a way for the Person Served to get help or more information by replying "HELP" or contacting us directly.

For more information on how we protect their personal information, the Person Served will be directed to our [Privacy Policy](https://drgeorgezaky.com/17.html).

SMS Disclosures

If you consent to receive SMS from George Zaky, Psy.D., LMHC, LLC, you agree to receive appointment reminders and important updates via SMS. Reply 'STOP' to opt-out; Reply 'HELP' for support; Message & data rates may apply; Messaging frequency may vary. Visit [https://drgeorgezaky.com/17.html] to see our privacy policy and terms and conditions.

Children's Privacy

We are committed to protecting the privacy of children. Our services are designed to support the mental health needs of all individuals, including children, and we collect personal information from parents regarding their children with verifiable parental consent.

- Parental Consent: We require parental or guardian consent before collecting, using, or disclosing personal information from children. Parents or guardians can provide consent through a signed consent form.

- Information Collected: We may collect personal information such as the child's name, age, health information, and contact details necessary for providing our services.

- Use of Information: The information collected is used solely for the purpose of delivering mental health services and communicating with parents or guardians.

- Parental Rights: Parents or guardians have the right to review their child's personal information, request its deletion, and refuse further collection or use of the information. To exercise these rights, please contact us at 772-249-2593.

- Security Measures: We implement strict security measures to protect the personal information of children, in compliance with COPPA and HIPAA regulations.

Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at 772-249-2593.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Please review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

George Zaky, Psy.D., LMHC, LLC  

Phone: 772-249-2593  

Email: va@expertpsychologicalassociates.com  

Website: https://drgeorgezaky.com/index.html